1. Shipping Options & Delivery Estimates

We offer multiple shipping options to accommodate your needs. denimtearsshop.com processes online orders 7 days a week with some exceptions such as holidays. We typically process and package online orders placed before 5:00 pm EST on the same day an order is placed. Online orders placed after 5:00 PM EST are processed the following business day. Orders with a large number of items or custom orders may take 2 or more additional days to process. While we process orders 7 days a week, DHL picks up shipments from our warehouse Monday through Saturday, with some exceptions including holidays.

Please note:

  • Express orders placed after 5 PM will typically ship on the next business day.
  • Once shipped, you will receive a Shipment Confirmation email with a tracking number.
  • Orders may be split into multiple shipments, and items purchased together may not be shipped on the same day.

We ship to all U.S. territories and APO/FPO/DPO addresses. we use UPS/USPS/DHL to ship the package, it will need 3-7 days. However:

  • Orders shipped to P.O. Boxes will be sent via First-Class Mail, USPS Priority Mail, or UPS SurePost.
  • Express shipping is not available for P.O. Boxes, APO/FPO/DPO addresses, and certain remote locations.

2. Backorders

If an item is on backorder, the estimated shipping date will be displayed on the product page and at checkout. If any changes occur, we will notify you via email.

  • You will not be charged for backordered items until they are ready to ship.
  • If an item becomes backordered after your order is placed, we will inform you via email.
  • If your order includes a backordered item, we may ship available items separately or cancel the backordered item at our discretion.

3. Order Modifications & Cancellations

You may have a short window of time to cancel items before they begin processing.

  • To check cancellation eligibility, visit your Order Details page.
  • If eligible, the entire quantity of the selected item will be canceled.
  • Once processing has started, cancellations are no longer possible.

For further assistance, please contact our support team at [email protected].